Le 29 avril 2018 à 19:10:02 Bombx a écrit :

Le 29 avril 2018 à 11:43:11 zesneek a écrit :

Le 29 avril 2018 à 11:10:12 Voltrane a écrit :

Le 28 avril 2018 à 16:38:57 SameSoul3 a écrit :
Dans le cas où mon compte ne me serait pas rendu je vous avoue que je ne sais pas quoi faire, passer chez Sony ou retourner sur PC ??

Si tu es réellement droit dans tes bottes:

Tout comme la plupart de milliers d'autres personnes, ça fait 13 ans que tu as pris la décision de faire confiance et surtout de faire vivre la même firme et comme tu l'as toi-même mentionné précédemment, avec un peu de recul tu te rends vite compte que la somme investie sur ton compte au final est devenue phénoménale.

Là tu as eu la malchance de faire une légère erreur qui, à mon sens, n'en est pas une et pourtant après 13 piges de loyauté, le stricte minimum aurait été ne serait-ce que de t'avertir au moins une fois il me semble?
(7 ans que j'achète mes abonnements 2x moins chers dans la même crèmerie et c'est pas demain que ça changera)

A ta place, vu leurs manque d'indulgence pour un "ancien client" j'irais voir si l'herbe n'est pas plus verte ailleurs en leurs faisant comprendre qu'une entreprise sans thunes, c'est comme une plante sans eau: ça sèche et toi tu seras plus là pour l'arroser.

Bon courage pour la suite

Pour ma part c'est vite vu: je passe chez Sony. Je me prendrai que des jeux Solo et basta. Je ne pourrai pas retourner chez des voleurs pareils qui peuvent te balayer une fidélité exemplaire de 13 ans comme ça.
Et je pense que cette histoire enfonce encore plus mon point de vue concernant les jeux dematerialisés. Les défenseurs de ce mode d'acquisition n'ont pas été confrontés apparemment à ce problème. Aujourd'hui, ça vient de me péter à la gueule et je vais être de moins en moins attiré par les achats en ligne apres cette histoire.
Comment on peut simplement t'effacer sans donner aucune explication. Et si la clé G2A est vraiment l'origine du problème, un bannissement de la clé aurait peut être été plus judicieux plutôt que de supprimer le compte client dans son intégralité.

tu sais que c'est partout pareil ? Sony aussi te ban si tu fraude , Steam aussi et tu perd tous tes jeux .
la seule difference c'est que Xbox debannisse pas sony ni Steam .
ya un reglement sur la console faut le suivre c'est pas plus compliqué . Tu taff dans une boite depuis 15 ans , et tu les fraude tes licencié pour faute grave et tu perd tout aussi .
aprés j'achete aussi sur G2A donc voila on joue ua un risque on le sait depuis des année mais on tente le coup malgré tout .
et parfois c'est des erreurs , moi il m'ont banni ma console carrement et l'ont debanni ensuite

Exactement, Sony et steam ne débannissent pas. J'en ai fais les frais pour Sony récemment. Mon frère avait acheté des jeux avec mon compte et j'ai contacté le support en expliquant le problème, comme quoi ils ne pouvaient pas me rembourser selon leur CGV

PAs de soucis je vais faire opposition

15 jours après même pas compte banni définitivement aucun moyen de recours

Donc bon critiquer MS sur ce point là et vouloir aller chez Sony, c'est un peu l'hôpital qui se fou de la charité

Comment attacher ma preuve d'achat du code dans enforcement ?

Le 29 avril 2018 à 19:37:32 Contre-Amiral a écrit :
Comment attacher ma preuve d'achat du code dans enforcement ?

Tu envoies un lien noelshack tout simplement.

Il y a un truc encore pire chez Sony c'est le bannissement du compte pour un pseudo "non autorisé"

Tout en sachant qu'il est impossible de changer de pseudo...

C'est énorme ce truc.

le message de Xbox :

XBLPET Agent : 29/04/2018 à 19:29:25

Greetings Suisse,

Hello and thank you for using Case Review.

This account has been issued a permanent suspension for the use of illegitimately acquired content. The token(s) in question are the following 63F6T-T3RCH-MHJFM-6G4D9-KVRHZ.

These items were likely purchased from an illegitimate third-party website or individual in which Microsoft was not paid for this content. As the Code of Conduct clearly states the purchase of memberships, games, gift cards, account credit, or content from unauthorized parties is forbidden, the use of these illicit purchases is considered a form of theft. An investigation determined that this account fraudulently-obtained one of more tokens in which the supplier that acquired the content did so through fraudulent means. Xbox Live content should only be purchased through the official Microsoft store or the official store offered by the game publisher.

However, as you are a valued member of the Xbox community, we would like to help resolve this for you. Please provide a receipt, invoice, and any records showing proof of purchase. Also provide the location or website the content was purchased from. We will begin an investigation into your claim once the information is provided and update you with our findings within 72 hours.

To learn more about the risks associated with purchasing in-game content or consumables, visit our Stay Safe section (http://enforcement.xbox.com/Home/StaySafe#topic6). For more information about how to participate on Xbox Live in a safe and productive way, please review our Enforcement website (http://enforcement.xbox.com/), the Microsoft Services Agreement (https://www.microsoft.com/en-US/servicesagreement), and Microsoft’s Code of Conduct Explained for Xbox Live Customers (https://enforcement.xbox.com/Home/CodeOfConduct).

Oui comme dit Alyenax via noelshack, c est très bien et facile d utilisation, j'suis passé par là aussi et je ne connaissais pas (tu leur copie colle l url dans ta réclamation).
Bonne nouvelle pour ma part je viens d etre debanni et abo toujours actif jusqu au 22/04/2019 !!!
J appréhende la 2eme vague maintenant 😁

Le 29 avril 2018 à 19:51:17 Contre-Amiral a écrit :
le message de Xbox :

XBLPET Agent : 29/04/2018 à 19:29:25

Greetings Suisse,

Hello and thank you for using Case Review.

This account has been issued a permanent suspension for the use of illegitimately acquired content. The token(s) in question are the following 63F6T-T3RCH-MHJFM-6G4D9-KVRHZ.

These items were likely purchased from an illegitimate third-party website or individual in which Microsoft was not paid for this content. As the Code of Conduct clearly states the purchase of memberships, games, gift cards, account credit, or content from unauthorized parties is forbidden, the use of these illicit purchases is considered a form of theft. An investigation determined that this account fraudulently-obtained one of more tokens in which the supplier that acquired the content did so through fraudulent means. Xbox Live content should only be purchased through the official Microsoft store or the official store offered by the game publisher.

However, as you are a valued member of the Xbox community, we would like to help resolve this for you. Please provide a receipt, invoice, and any records showing proof of purchase. Also provide the location or website the content was purchased from. We will begin an investigation into your claim once the information is provided and update you with our findings within 72 hours.

To learn more about the risks associated with purchasing in-game content or consumables, visit our Stay Safe section (http://enforcement.xbox.com/Home/StaySafe#topic6). For more information about how to participate on Xbox Live in a safe and productive way, please review our Enforcement website (http://enforcement.xbox.com/), the Microsoft Services Agreement (https://www.microsoft.com/en-US/servicesagreement), and Microsoft’s Code of Conduct Explained for Xbox Live Customers (https://enforcement.xbox.com/Home/CodeOfConduct).

Le message que j'ai reçu mot par mot sauf le code différent quoi

Bon bah t'es tranquille, tu fournis les preuve et t'es deban super rapidement

Le 29 avril 2018 à 19:55:30 Genla69 a écrit :

Le 29 avril 2018 à 19:51:17 Contre-Amiral a écrit :
le message de Xbox :

XBLPET Agent : 29/04/2018 à 19:29:25

Greetings Suisse,

Hello and thank you for using Case Review.

This account has been issued a permanent suspension for the use of illegitimately acquired content. The token(s) in question are the following 63F6T-T3RCH-MHJFM-6G4D9-KVRHZ.

These items were likely purchased from an illegitimate third-party website or individual in which Microsoft was not paid for this content. As the Code of Conduct clearly states the purchase of memberships, games, gift cards, account credit, or content from unauthorized parties is forbidden, the use of these illicit purchases is considered a form of theft. An investigation determined that this account fraudulently-obtained one of more tokens in which the supplier that acquired the content did so through fraudulent means. Xbox Live content should only be purchased through the official Microsoft store or the official store offered by the game publisher.

However, as you are a valued member of the Xbox community, we would like to help resolve this for you. Please provide a receipt, invoice, and any records showing proof of purchase. Also provide the location or website the content was purchased from. We will begin an investigation into your claim once the information is provided and update you with our findings within 72 hours.

To learn more about the risks associated with purchasing in-game content or consumables, visit our Stay Safe section (http://enforcement.xbox.com/Home/StaySafe#topic6). For more information about how to participate on Xbox Live in a safe and productive way, please review our Enforcement website (http://enforcement.xbox.com/), the Microsoft Services Agreement (https://www.microsoft.com/en-US/servicesagreement), and Microsoft’s Code of Conduct Explained for Xbox Live Customers (https://enforcement.xbox.com/Home/CodeOfConduct).

Le message que j'ai reçu mot par mot sauf le code différent quoi

Bon bah t'es tranquille, tu fournis les preuve et t'es deban super rapidement

Le 29 avril 2018 à 19:55:30 Genla69 a écrit :

Le 29 avril 2018 à 19:51:17 Contre-Amiral a écrit :
le message de Xbox :

XBLPET Agent : 29/04/2018 à 19:29:25

Greetings Suisse,

Hello and thank you for using Case Review.

This account has been issued a permanent suspension for the use of illegitimately acquired content. The token(s) in question are the following 63F6T-T3RCH-MHJFM-6G4D9-KVRHZ.

These items were likely purchased from an illegitimate third-party website or individual in which Microsoft was not paid for this content. As the Code of Conduct clearly states the purchase of memberships, games, gift cards, account credit, or content from unauthorized parties is forbidden, the use of these illicit purchases is considered a form of theft. An investigation determined that this account fraudulently-obtained one of more tokens in which the supplier that acquired the content did so through fraudulent means. Xbox Live content should only be purchased through the official Microsoft store or the official store offered by the game publisher.

However, as you are a valued member of the Xbox community, we would like to help resolve this for you. Please provide a receipt, invoice, and any records showing proof of purchase. Also provide the location or website the content was purchased from. We will begin an investigation into your claim once the information is provided and update you with our findings within 72 hours.

To learn more about the risks associated with purchasing in-game content or consumables, visit our Stay Safe section (http://enforcement.xbox.com/Home/StaySafe#topic6). For more information about how to participate on Xbox Live in a safe and productive way, please review our Enforcement website (http://enforcement.xbox.com/), the Microsoft Services Agreement (https://www.microsoft.com/en-US/servicesagreement), and Microsoft’s Code of Conduct Explained for Xbox Live Customers (https://enforcement.xbox.com/Home/CodeOfConduct).

Le message que j'ai reçu mot par mot sauf le code différent quoi

Bon bah t'es tranquille, tu fournis les preuve et t'es deban super rapidement

Combien de temps ça t’a pris toi ?

Le 29 avril 2018 à 19:57:22 Contre-Amiral a écrit :

Le 29 avril 2018 à 19:55:30 Genla69 a écrit :

Le 29 avril 2018 à 19:51:17 Contre-Amiral a écrit :
le message de Xbox :

XBLPET Agent : 29/04/2018 à 19:29:25

Greetings Suisse,

Hello and thank you for using Case Review.

This account has been issued a permanent suspension for the use of illegitimately acquired content. The token(s) in question are the following 63F6T-T3RCH-MHJFM-6G4D9-KVRHZ.

These items were likely purchased from an illegitimate third-party website or individual in which Microsoft was not paid for this content. As the Code of Conduct clearly states the purchase of memberships, games, gift cards, account credit, or content from unauthorized parties is forbidden, the use of these illicit purchases is considered a form of theft. An investigation determined that this account fraudulently-obtained one of more tokens in which the supplier that acquired the content did so through fraudulent means. Xbox Live content should only be purchased through the official Microsoft store or the official store offered by the game publisher.

However, as you are a valued member of the Xbox community, we would like to help resolve this for you. Please provide a receipt, invoice, and any records showing proof of purchase. Also provide the location or website the content was purchased from. We will begin an investigation into your claim once the information is provided and update you with our findings within 72 hours.

To learn more about the risks associated with purchasing in-game content or consumables, visit our Stay Safe section (http://enforcement.xbox.com/Home/StaySafe#topic6). For more information about how to participate on Xbox Live in a safe and productive way, please review our Enforcement website (http://enforcement.xbox.com/), the Microsoft Services Agreement (https://www.microsoft.com/en-US/servicesagreement), and Microsoft’s Code of Conduct Explained for Xbox Live Customers (https://enforcement.xbox.com/Home/CodeOfConduct).

Le message que j'ai reçu mot par mot sauf le code différent quoi

Bon bah t'es tranquille, tu fournis les preuve et t'es deban super rapidement

Le 29 avril 2018 à 19:55:30 Genla69 a écrit :

Le 29 avril 2018 à 19:51:17 Contre-Amiral a écrit :
le message de Xbox :

XBLPET Agent : 29/04/2018 à 19:29:25

Greetings Suisse,

Hello and thank you for using Case Review.

This account has been issued a permanent suspension for the use of illegitimately acquired content. The token(s) in question are the following 63F6T-T3RCH-MHJFM-6G4D9-KVRHZ.

These items were likely purchased from an illegitimate third-party website or individual in which Microsoft was not paid for this content. As the Code of Conduct clearly states the purchase of memberships, games, gift cards, account credit, or content from unauthorized parties is forbidden, the use of these illicit purchases is considered a form of theft. An investigation determined that this account fraudulently-obtained one of more tokens in which the supplier that acquired the content did so through fraudulent means. Xbox Live content should only be purchased through the official Microsoft store or the official store offered by the game publisher.

However, as you are a valued member of the Xbox community, we would like to help resolve this for you. Please provide a receipt, invoice, and any records showing proof of purchase. Also provide the location or website the content was purchased from. We will begin an investigation into your claim once the information is provided and update you with our findings within 72 hours.

To learn more about the risks associated with purchasing in-game content or consumables, visit our Stay Safe section (http://enforcement.xbox.com/Home/StaySafe#topic6). For more information about how to participate on Xbox Live in a safe and productive way, please review our Enforcement website (http://enforcement.xbox.com/), the Microsoft Services Agreement (https://www.microsoft.com/en-US/servicesagreement), and Microsoft’s Code of Conduct Explained for Xbox Live Customers (https://enforcement.xbox.com/Home/CodeOfConduct).

Le message que j'ai reçu mot par mot sauf le code différent quoi

Bon bah t'es tranquille, tu fournis les preuve et t'es deban super rapidement

Combien de temps ça t’a pris toi ?

J'avais reçu leur message a 14h, j'ai fournis toutes les preuves a 15h + message d'excuse et j'ai été deban dans la soirée. (Oublie pas qu'il y a décalage horaire entre eux et toi)

Puis reban 48h apres, et deban en 2h

Juste pour info , c'est à chaque fois pour un code concernant un an d'abonnement ?

Le 29 avril 2018 à 20:02:11 GaelWright a écrit :
Juste pour info , c'est à chaque fois pour un code concernant un an d'abonnement ?

Moi oui et la plupart aussi, aucune idée s'il y a les mêmes raisons de ban pour des codes de jeux ou autre

Un peu plus long pour moi (du au week end peut être...) mais exactement le même msg que vous.
J ai été ban Vendredi à 21h, j ai fait la plainte direct, ils m ont répondu vers 5h du mat, j ai fourni les preuves dans la foulée et debanni il y a qques minutes seulement !

Le 29 avril 2018 à 20:04:35 SameSoul3 a écrit :
Un peu plus long pour moi (du au week end peut être...) mais exactement le même msg que vous.
J ai été ban Vendredi à 21h, j ai fait la plainte direct, ils m ont répondu vers 5h du mat, j ai fourni les preuves dans la foulée et debanni il y a qques minutes seulement !

Tu as vérifié s'ils t'ont retiré le code ou pas ? Très important a savoir ça

Le 29 avril 2018 à 20:03:26 Genla69 a écrit :

Le 29 avril 2018 à 20:02:11 GaelWright a écrit :
Juste pour info , c'est à chaque fois pour un code concernant un an d'abonnement ?

Moi oui et la plupart aussi, aucune idée s'il y a les mêmes raisons de ban pour des codes de jeux ou autre

Ok merci , moi qui n'ai acheté que quelques cartes cadeaux et un abo 3 mois au game pass sur G2A ça me rassure de 0,5% , c'est déjà ça . En tout cas c'est fini pour moi ce site .

Content que tout s'arrange pour vous! ;)

À dans 24h pour la 3ème vague

Le 29 avril 2018 à 19:59:39 Genla69 a écrit :

Le 29 avril 2018 à 19:57:22 Contre-Amiral a écrit :

Le 29 avril 2018 à 19:55:30 Genla69 a écrit :

Le 29 avril 2018 à 19:51:17 Contre-Amiral a écrit :
le message de Xbox :

XBLPET Agent : 29/04/2018 à 19:29:25

Greetings Suisse,

Hello and thank you for using Case Review.

This account has been issued a permanent suspension for the use of illegitimately acquired content. The token(s) in question are the following 63F6T-T3RCH-MHJFM-6G4D9-KVRHZ.

These items were likely purchased from an illegitimate third-party website or individual in which Microsoft was not paid for this content. As the Code of Conduct clearly states the purchase of memberships, games, gift cards, account credit, or content from unauthorized parties is forbidden, the use of these illicit purchases is considered a form of theft. An investigation determined that this account fraudulently-obtained one of more tokens in which the supplier that acquired the content did so through fraudulent means. Xbox Live content should only be purchased through the official Microsoft store or the official store offered by the game publisher.

However, as you are a valued member of the Xbox community, we would like to help resolve this for you. Please provide a receipt, invoice, and any records showing proof of purchase. Also provide the location or website the content was purchased from. We will begin an investigation into your claim once the information is provided and update you with our findings within 72 hours.

To learn more about the risks associated with purchasing in-game content or consumables, visit our Stay Safe section (http://enforcement.xbox.com/Home/StaySafe#topic6). For more information about how to participate on Xbox Live in a safe and productive way, please review our Enforcement website (http://enforcement.xbox.com/), the Microsoft Services Agreement (https://www.microsoft.com/en-US/servicesagreement), and Microsoft’s Code of Conduct Explained for Xbox Live Customers (https://enforcement.xbox.com/Home/CodeOfConduct).

Le message que j'ai reçu mot par mot sauf le code différent quoi

Bon bah t'es tranquille, tu fournis les preuve et t'es deban super rapidement

Le 29 avril 2018 à 19:55:30 Genla69 a écrit :

Le 29 avril 2018 à 19:51:17 Contre-Amiral a écrit :
le message de Xbox :

XBLPET Agent : 29/04/2018 à 19:29:25

Greetings Suisse,

Hello and thank you for using Case Review.

This account has been issued a permanent suspension for the use of illegitimately acquired content. The token(s) in question are the following 63F6T-T3RCH-MHJFM-6G4D9-KVRHZ.

These items were likely purchased from an illegitimate third-party website or individual in which Microsoft was not paid for this content. As the Code of Conduct clearly states the purchase of memberships, games, gift cards, account credit, or content from unauthorized parties is forbidden, the use of these illicit purchases is considered a form of theft. An investigation determined that this account fraudulently-obtained one of more tokens in which the supplier that acquired the content did so through fraudulent means. Xbox Live content should only be purchased through the official Microsoft store or the official store offered by the game publisher.

However, as you are a valued member of the Xbox community, we would like to help resolve this for you. Please provide a receipt, invoice, and any records showing proof of purchase. Also provide the location or website the content was purchased from. We will begin an investigation into your claim once the information is provided and update you with our findings within 72 hours.

To learn more about the risks associated with purchasing in-game content or consumables, visit our Stay Safe section (http://enforcement.xbox.com/Home/StaySafe#topic6). For more information about how to participate on Xbox Live in a safe and productive way, please review our Enforcement website (http://enforcement.xbox.com/), the Microsoft Services Agreement (https://www.microsoft.com/en-US/servicesagreement), and Microsoft’s Code of Conduct Explained for Xbox Live Customers (https://enforcement.xbox.com/Home/CodeOfConduct).

Le message que j'ai reçu mot par mot sauf le code différent quoi

Bon bah t'es tranquille, tu fournis les preuve et t'es deban super rapidement

Combien de temps ça t’a pris toi ?

J'avais reçu leur message a 14h, j'ai fournis toutes les preuves a 15h + message d'excuse et j'ai été deban dans la soirée. (Oublie pas qu'il y a décalage horaire entre eux et toi)

Puis reban 48h apres, et deban en 2h

Merci

Le 29 avril 2018 à 20:16:32 Teamonkey a écrit :
Content que tout s'arrange pour vous! ;)

À dans 24h pour la 3ème vague

J'espere pas, 2, ça m'a achever mentalement

Le 29 avril 2018 à 20:20:38 Genla69 a écrit :

Le 29 avril 2018 à 20:16:32 Teamonkey a écrit :
Content que tout s'arrange pour vous! ;)

À dans 24h pour la 3ème vague

J'espere pas, 2, ça m'a achever mentalement

Bouarf t'es aguerri maintenant.

@Genla69 Euh non comment je vérifie ça ??
Mon abo est toujours actif je suppose que le code aussi du coup...

Merci Teamonkey ! Et si jamais il y a une autre vague c est sensé être toute les 48h soit d ici 5-6 mns...